PARTS & SUPPORT

Plan service before the first shipment

After-sales credibility starts with parts identification, service documents and a clear responsibility path—not with a generic warranty badge.

Use the buyer guide →

Configuration controlSupplier evidenceInspection recordsExport documentsParts planning

A CONTROLLED B2B PROCESS

Plan service before the first shipment

After-sales credibility starts with parts identification, service documents and a clear responsibility path—not with a generic warranty badge.

Opening parts kit

Build the kit from the exact model and duty: filters and seals where applicable, switches, contactors, wheels, hoses, brake wear items, mast rollers and model-specific electrical components.

Document pack

Request the operator manual, maintenance schedule, electrical and hydraulic references, parts catalog and charger instructions in usable English.

Warranty workflow

Record serial number, operating hours, fault video, diagnostic code and replacement history. The final quotation should state coverage, exclusions, labor responsibility and freight responsibility.